All About the Better Business Bureau
What is the Better Business Bureau?
The Better Business Bureau is a non-discriminative corporate organization which sets and upholds high standards for fair and honest business practices. It promotes trust and consumer protection by encouraging healthy business habits and providing information to the public of business groups known to violate such business norms or, alternatively, their strict adherence to business ethics.
The Better Business Bureau (BBB) is known for two main services, which are:
- To manage a publicly searchable database of current businesses by maintaining up-to-date records of who owns a business, the services it provides, how many complaints have been lodged against it and customer reviews.
- To offer dispute resolution by enabling people to file complaints and allowing businesses to resolve them.
How to File a Complaint
The Better Business Bureau strictly handles complaints dealing with the marketplace where customers have experienced issues with the services or products a business provides, regardless of whether the business is BBB accredited or not. To file a complaint, simply visit their website and log your complaint by filling in their form. Once completed, submit it and it will be forwarded to the business within two business days. The business is given 14 days to respond to the request, and if no response is received, a second request will be made. BBB will notify you once a response is made or not. Complaints are closed within 30 business days.
Information Required When Lodging a Complaint
The Better Business Bureau only accepts complaints that meet the following criteria:
- The complaint must include the complainant’s name, postal address and email address.
- The complaint must have the business’s name and its physical location.
- The complaint must expressly seek assistance from BBB.
- The complaint is from a person or an entity which had a marketplace ‘relationship’ with the business, and the marketplace issue must have occurred within the previous 12 months.
- The complaint possesses no abusive or foul language.
- The complaint must allege a deficiency in the business’s marketplace performance in relation to the services or products the business provided or allegedly agreed to provide.
- The complaint is not in litigation once filed with BBB and has not been resolved by a previous court action, arbitration or settlement between the parties.
When and Why You Will Need an Attorney
After 30 days of no response notified by BBB or the respondent does not make substantial efforts to resolve your issue or if a substantial amount of money is involved, you have the right to seek legal counsel from your trusted legal referral service.
The Lawyer Referral Service of Central Texas (LRS) provides professional and affordable lawyers with ethical business practices in different areas of law. We provide legal direction in Austin and the surrounding area by referring and finding attorneys with the adequate experience and expertise to take up your case. They review the details of your case and help you in determining whether you have a valid claim that can be satisfied in court.
During this process, finding a Texas attorney with knowledge in different areas of law is certainly helpful. As a BBB A+ Accredited Business, the Lawyer Referral Service of Central Texas (LRS) in Austin prioritizes your time and your need to refer you to an appropriate Austin attorney or local resource. Contact us today and get your referral.